Shipping & Returns

Shipping locations:

We ship nationally (Germany) and internationally within Europe (EU countries and non-EU countries).

Shipping time:

Orders within Germany are delivered within 1-3 business days. Orders to EU countries are usually delivered within 3-5 business days. Orders outside the EU are usually delivered within 5-8 business days.

Shipping costs:

Our standard shipping costs to Germany are 4.95€.
Our standard shipping costs to Austria are 5.95€.
International shipping to EU countries is 12.95€.
International shipping to non-EU countries is 15.65€.

Free shipping from:

Within Germany or Austria, shipping costs are free for orders over €60.00.
Within Europe (EU and non-EU countries), shipping costs are free for orders over €150.00.

*Please note: The voucher value will not be credited to the shopping cart for free shipping.


Returns:

Request your return via our returns portal
https://dr-emi.hive.app/

--> Return shipping costs will be deducted from the payment/credit note

Return costs via our return label:

Returns to Germany are €5.95, and to Austria, €6.95. Returns to all other EU countries are €12.95. Customers from non-EU countries are asked to ensure adequate postage is applied for their shipments. Please note that insurance is recommended, as we cannot assume liability for private shipping.

Note on complaints: Delayed delivery
If your order is delayed and no further information is available, or if your tracking information isn't updated, please contact us. After contacting us, you will need to wait 6-10 days for an update, as our shipping partners DPD and DHL need this time to process a claim.


Defective or missing goods:
If your item is defective, the package arrives damaged, or any parts of your order are missing, we require complete photographic documentation to process your claim. Please send us the following images:

  • A picture of the outer box
  • A picture of the shipping label
  • Pictures of damaged or missing products

These images help us assess the damage and process the claim as quickly as possible.